Dashboard Management

Manage feature requests and support tickets from your Grantiva dashboard. Review submissions, update statuses, reply to users, and track feedback analytics.

Accessing Feedback & Support

The feedback and support management pages are available in your customer dashboard:

• Feature Requests: /dashboard/feedback
• Support Tickets: /dashboard/support

Both are accessible from the main navigation bar in the dashboard.

Managing Feature Requests

Status Workflow

Feature requests follow a defined lifecycle. You can update the status from the dashboard:

Dashboard Actions

• Filter by status: Use the tab bar to view requests by status
• Update status: Use the dropdown on each row to change status
• Sort by votes: Requests are sorted by vote count (highest first) by default
• View details: Click a request title to see full description and comments

Managing Support Tickets

Ticket Statuses

Replying to Tickets

Click on a ticket from the support list to view the full conversation thread. Use the reply form at the bottom to send a response. When you reply, the ticket status automatically changes to awaiting_reply.

Updating Status & Priority

From the ticket detail view, you can update the ticket status using the dropdown at the top. Priority levels (low, normal, high, urgent) help you triage incoming tickets.

Feedback Analytics

Analytics available on Pro+ tiers include:

• Most requested features by vote count
• Feature request submission trends over time
• Average support ticket resolution time
• Ticket volume by priority and status
• Active user participation metrics

Next Steps